Please note this tour requires you to attend the location as seen in the confirmation email of your booked tour.
1. Scheduled Tour Time
Please advise if you have issues with walking or health concerns that may affect you on the tour, call and discuss if you need too. Please watch your step, you will be advised of rough patches. The ground can be uneven and the tour ventures off the footpath at times, please pay careful attention to the tour guides instructions. The tour crosses roads, it’s best to cross together.
For Ghost and Crime tours children may be interested in some of the content (we can tailor a tour for kids – however Guardians will have to come along), we recommend no younger than 8. The content and themes have heavy themes of death (as this how ghosts are created and the history we’re delving into is this type.) Guardians must accompany all persons under 16.
3. Refund Policy
4. Tours run in all weather conditions
Yes, we have umbrellas to share. We suggest you wear weather appropriate shoes and clothes for your own comfort.
5. Tours cancelled by Haunted Hills Tours
In the unlikely event that a tour is cancelled, guests will be notified immediately and offered the choice of another date or another tour. Full paying customers will also be offered the choice of a refund. We cannot be held responsible for any transportation, accommodation, loss of earnings or any other associated costs the guest has incurred due to cancellation of our tours.
In order to keep tour prices low and ensure guests are serviced in the fairest manner, places cannot be held for tours without full payment. If a tentative booking is made, the place will be given to guests who makes full payment first. Bookings are not confirmed until full payment is received. Only a quota of discounted tickets are allocated to each session please bare this in mind when booking and book well in advance to avoid disappointment.
7. Confirmation and attending the tour
The payment confirmation you receive from Bookeo is enough to confirm your place on the tour. The tour guide will know they’re expecting. The sale of tickets closes one hour before the tour commences, no cash will be taken on the night. Ensure you’ve paid prior to attending, and have confirmation (if you paid via another method as organised by Haunted Hills Tours (or authorised agent).
8. Guest Conduct
We want everyone to have a great time, and in order to ensure the safety and comfort of all guests, any guest under the influence of alcohol or other substances may be refused admission without a refund. Any guest that does not follow tour guide instructions or behaves inappropriately towards tour guides, other guests and staff during a tour will be asked to leave the tour without a refund.
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