Terms and Conditions

Welcome to the Haunted Hills Tours Web site. By using our site, you are agreeing to comply with and be bound by the following terms of use. Please review the following terms carefully. If you do not agree to these terms, you should not use this site. The term “it” or “us” or “we” or “our” refers to Haunted Hills Tours, the owner of the Web site. The term “you” refers to the user or viewer of our Web site.


The content, organisation, graphics, design, compilation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. Some of the content on the site is the copyrighted work of third parties.

Restrictions and Prohibitions on Use

Your access and use of the Site and any information, materials or documents therein are subject to the following restrictions and prohibitions on use: You may not (a) copy, republish, sell, lease, loan, transmit or otherwise make available in any form or by any means all or any portion of the Site or any content retrieved there from; (b) use of the Site or any materials obtained from the Site to develop, of as a component of, any information, storage and retrieval system, database, information base, or similar resource (in any media now existing or hereafter developed), that is offered for commercial distribution of any kind, including through sale, license, lease, rental, subscription, or any other commercial distribution mechanism.

Terms and Conditions

 1. Walking tour:
Please advise if you have issues with walking, call and discuss if you need too. Please watch your step, you will be advised of rough patches. The ground can be uneven and the tour ventures off the footpath at times, please pay careful attention to the tour guides instructions. The tour crosses roads, it’s best to cross together.
2. Scheduled Time: 
Please check the starting time carefully as some of the times vary, but what is on your ticket is the time we’re starting.
Please arrive on time to start. If you need help with directions or any other questions please don’t hesitate to call us 0473 945 639.
It is important to note carefully the time the tour leaves as it is necessary for the tour to start on time for the enjoyment and time constraints faced by the other tour participants.   We can’t accommodate late comers and you will miss way too much.
3. Children: 
Guardians must accompany children. Due to the amount of walking children are required to be good walkers. We go off the path at times and the terrain becomes difficult to push prams over at times.
Ghost tours has supernatural themes and death.
Crime tours are a little more involved some heavier themes of violent crime
4. Refund Policy: 
You can cancel your tour 24 hours prior to the tour for no fee.
You can always email us at hauntedhillstours@gmail.com
The only conditions that we will refund tickets without hesitation is cancellation due to Bushfire determined by the Tour Operator, Haunted Hills Tours, in conjunction with CFA advice.

In the unlikely event that a tour is cancelled, guests will be notified immediately and offered the choice of another date or another tour. Full paying customers will also be offered the choice of a refund. We cannot be held responsible for any transportation, accommodation, loss of earnings or any other associated costs the guest has incurred due to cancellation of our tours.

5. Tours run in all weather conditions


We have umbrellas to share. We suggest you wear weather appropriate walking shoes and clothes for your own comfort.

In winter it gets very cold.


6. Bookings

In order to keep tour prices low and ensure guests are serviced in the fairest manner,  places cannot be held for tours without full payment. If a tentative booking is made, the place will be given to guests who makes full payment first. Bookings are not confirmed until full payment is received. Only a quota of discounted tickets are allocated to each session please bare this in mind when booking and book in advance to avoid disappointment. If there is less than 6 tour participants tours might be cancelled and tour participants will be refunded.

Ticket Prices:

Concession: $20.00
(Concession means student, pensioner or child meaning persons under 18 years old)

We use PayPal, Eway and accept direct transfers. Our booking agent is Bookeo.

If you’d like to arrange a tour outside of these dates please call 0473 945 639 these are available for groups of 10 or more.

Refunds: Tours are not refundable unless Haunted Hills Tours cancel the Ghost Tour. The only reason this would occur is in case of bush fire.

There are other options to pay if you call 0473 945 639

Please book your tour at least 1 hour before the tour commences.

You can cancel or change your tour 48 hours before the tour for no fee. You can book here.

7. Confirmation and attending the tour
The payment confirmation you receive from Bookeo is enough to confirm your place on the tour. The tour guide will know they’re expecting. The sale of tickets closes one hour before the tour commences, no cash will be taken on the night. Ensure you’ve paid prior to attending, and have confirmation (if you paid via another method as organised by Haunted Hills Tours (or authorised agent)).
7. Guest Conduct

We want everyone to have a great time, and in order to ensure the safety and comfort of all guests, any guest under the influence of alcohol or other substances may be refused admission without a refund. Any guest that does not follow tour guide instructions or behaves inappropriately towards tour guides, other guests and staff during a tour will be asked to leave the tour without a refund.